Urgent! Clienteling & CRM Manager Position in ShinjUKu - Chloé
KEY RESPONSIBILITIES
Customer Loyalty:
- Manage and execute regular & ad-hoc customers loyalty actions (e-mail, client gifts, client events, VIP treatments) by conducting necessary tasks such as segmentation, customer data handling, contents/material preparation, vendor management, result tracking.
- Ensure activity/project coordination with other teams and departments (Boutiques, Retail, Marketing, PR, etc.) and HQ.
- Work with the global team to update the CRM APP, communicate and implement Japanese requests and improvement wishes.
Performance Monitoring:
- Measure impact, analyze results of CRM related events and propose recommendations for the future.
- Utilize internal CRM APP to visualize CRM performance and report to relevant departments.
New Customer Recruitment:
- Manage projects for new customer recruitment actions such as tie-up actions with external partners.
Customer Data Insight:
- Analyze customer data to understand customer profiles and build major KPIs for CRM actions by using CRM-related IT tools, co-working with HQ CRM team.
Privacy Policy:
- Deep understanding Richemont privacy policy and related legal requirements (Personal Information Protection Law, etc.) to act as a main contact point for personal information related topics.
- Lead implementation and revision of personal information related actions in boutiques and in back office
Clienteling plans & tools and loyalty program:
- Leads the improvement and ensure the efficient use of the existing Clienteling tool in Japan.
- Enriches BTQ/SA’s individual contact plans by identifying the right Clients to contact for the right purpose at the right timing: SA’s client portfolio analysis & individual recommendations.
- Shares information related to Clienteling systems with BTQs through relevant internal platforms.
- Monitors and communicates results of all Clienteling activities.
Client treatment plans & tools (Gifting and Client treatment):
- Leads the overall Client treatment strategy across departments.
- Creates customized client treatment plans (events, activities, etc.) both to recruit new clients and to support sales associates in treating existing clients.
- Strengthens each SA’s individual relationships through gifting and client treatment plans: develop specific programs to treat all Chloe Clients categories with meaningful gifts to increase client satisfaction and loyalty to the Maison.
QUALIFICATIONS
ATTRIBUTES
Advertising, Marketing, Promotions, Public Relations, And Sales Managers
✨ Smart • Intelligent • Private • Secure
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Unlock Your Clienteling CRM Potential: Insight & Career Growth Guide
Real-time Clienteling CRM Jobs Trends in Shinjuku, Japan (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Clienteling CRM in Shinjuku, Japan using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 98 jobs in Japan and 2 jobs in Shinjuku. This comprehensive analysis highlights market share and opportunities for professionals in Clienteling CRM roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Chloé is currently hiring and seeking a Clienteling & CRM Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Clienteling & CRM Manager Jobs Shinjuku.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Chloé adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Clienteling & CRM Manager Jobs Japan varies, but the pay scale is rated "Standard" in Shinjuku. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Clienteling & CRM Manager typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Clienteling & CRM Manager interview at Chloé, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Chloé's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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